We are committed to providing the very best service possible. We cannot do this if people do not bring to our attention when we have done this really well or where we have failed to meet expectations. We will acknowledge mistakes where they have been made, put things right wherever possible and use this to learn and improve what we do.
How to make a complaint
You can raise a complaint either in person to any member of Cherished Care Staff, or via email, in writing or by calling us. You can also make any complaint anonymously if you would like to.
There is making complaints form contained within the service users pack in your folder if you are supported by Cherished Care Services already.
We record all complaints and assign a Manager to investigate. We will come back to you within 24 hours to confirm we have received your complaint and the next steps we will take and how long it will take to come back to you.
Telephone 01625 403080
Email us using our contact form here
Write to us at
Cherished Care Services
Cheshire SK9 5EQ
“Once your complaint has been fully dealt with by Cherished Care Services Limited, if you are not satisfied with the outcome you can complain to the Local Government Ombudsman (LGO). The LGO provides a free, independent service. You can contact the LGO Advice Team for information and advice, or to register your complaint:
T: 0300 061 0614
The LGO will not usually investigate a complaint until the provider has had an opportunity to respond and resolve matters.
Our service is registered with and regulated by the CQC. The CQC cannot get involved in individual complaints about providers but is happy to receive information about our services at any time. You can contact the CQC at:
Care Quality Commission (CQC) National Correspondence Citygate, Gallowgate
Newcastle upon Tyne NE1 4PA Tel: 03000 616161
How to make a compliment
We would love to hear from you if you have received service that has been over and above what you would expect. You can also do this in person to a member of staff or via email, writing or calling us.